Returns & Refunds Policy
At Revelido, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free 60-day return policy. Please review the details below to understand how our returns and refunds process works.
Eligibility for Returns
- Timeframe: You may return items within 60 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of Purchase: A valid receipt or order number is required for all returns.
How to Initiate a Return
- Contact our customer support team at contact@revelido.shop or call +1 (801) 540-5174 to request a return.
- Provide your order number and reason for the return.
- We will email you a free return shipping label and instructions for sending the item back to us.
Refunds
- Processing Time: Once we receive and inspect your returned item, refunds will be processed within 10 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Notification: You will receive an email confirmation once your refund has been processed.
Non-Returnable Items
- Final Sale Items: Certain items, such as custom or made-to-order products, are not eligible for return unless they arrive damaged or defective.
Exchanges
- We currently do not offer exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at contact@revelido.shop or +1 (801) 540-5174. We will gladly assist you with a replacement or refund.
Need Help?
If you have any questions about our returns and refunds policy, feel free to reach out to our customer support team. We’re here to help!